Return & Cancellation Policy

Before requesting a return, we invite you to appreciate the artistry behind every Swarmantra creation. Each piece is meticulously handcrafted by skilled artisans, making every design truly one of a kind. As a result, slight variations in stones, textures, or finishes are a natural part of its handcrafted charm and are not imperfections. Every piece is carefully inspected through our quality assurance process before it is thoughtfully packed and shipped to you.

Returns & Exchanges

Returns and exchanges are accepted only if you receive an incorrect product or if your order is damaged during transit. The item must be returned in its original condition—unused, unworn, and with all original packaging intact.

Please note that all return, exchange, courier, and shipping charges will be borne by the customer.

Swarmantra products are not eligible for exchange or returns after the order is picked/collected physically.

Exchange Process

  • Notify us within 3 days of receiving your order.
  • Contact us via WhatsApp/Call: +91 9722680566.
  • Share clear photos of the damaged or incorrect product for our Quality Check. Returns are subject to QC approval.
  • Once approved, we will guide you with the return process.
  • We are not responsible for lost, damaged, or unauthorized return shipments.
  • Exchange requests are processed within 10–15 business days.
  • Products must be returned from the same delivery address and pincode where the order was originally delivered.

Refund Policy

Refunds are applicable only if:

  • Your order is lost during transit (when shipped by us).
  • A replacement cannot be provided by Swarmantra.

Once the return is approved, the refund will be processed to the original payment method within 7 working days.

Refunds will not be issued for:

  • Incorrect or incomplete delivery details.
  • Failed delivery attempts or refused deliveries.
  • Size-related concerns.
  • Used or damaged returned products.
  • Minor variations in colour, design, or natural stones due to handcrafted craftsmanship.
  • Products that are not damaged or defective.

Exchange Policy

  • Each order is eligible for one exchange only. A second exchange is allowed only for approved transit damage cases.
  • Any additional exchange due to a change of design will incur a 30% charge on the product value.

Made-to-Order – Terms & Conditions (In-Store & Online)

  • Made-to-order, customized, and consultation-based orders can only be modified or cancelled within 3 days of placing the order.
  • Cancellation requests after 3 days will not be accepted. If approved under exceptional circumstances, a 30% cancellation fee will apply, and the remaining balance (if any) will be issued as a credit note.
  • For exchanges or alterations requested within 3 days, the revised order value must be equal to or higher than the original order value. An additional 30 days will be provided to complete the revised order.
  • If there is no response from the customer within 30 days despite follow-ups, a 30% cancellation fee will be charged. After 1 month, the full booking/advance amount will be forfeited.
  • Customers may request to place a custom or made-to-order purchase on hold before dispatch. A maximum extension of 30 days will be granted. If the order is not finalized within this period, it will be cancelled and the booking/advance amount will be non-refundable.

Cancellation Policy

Orders can be modified or cancelled within 3 days of placement and before dispatch, whichever comes first. Once an order has been shipped, it cannot be cancelled.

Cancellations made within 3 days are eligible for a credit note equal to the order value. For cancellations requested after 3 days, a 30% cancellation fee will apply, and the remaining balance will be issued as a credit note, valid for 1 year.

Shipping charges are non-refundable and cannot be redeemed through credits. Any shipping cost on orders placed using a credit note must be paid by the customer.