Privacy Policy – Swar Mantra Jewellery
Last updated: August 2026
Overview
Swar Mantra Jewellery (“Swarmantra”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit or shop on our website.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using our website or placing an order, you agree to the practices described in this policy.
Information We Collect
Personal information
- Name, email address, phone number, and shipping/billing address
- Order details, purchase history, and communication preferences
- Account login details, if you create an account
- Messages you send us via email, WhatsApp, contact forms, or social media
Payment information
- Payment-related details are processed securely by our payment partners (for example, Shopify Payments and other gateways enabled on our store)
- We do not store your full card number or CVV on our servers
Device and usage information
- IP address, browser type, device information, and pages visited
- Cookies, pixels, and similar technologies used for store functionality, analytics, and marketing
How We Use Your Information
We use your information to:
- Process, confirm, and deliver your orders
- Communicate about orders, returns, exchanges, and customer support
- Respond to enquiries, custom/made-to-order requests, and WhatsApp or call support
- Improve our website, products, and shopping experience
- Send promotional updates, offers, and newsletters (only where permitted, and you may opt out anytime)
- Detect fraud, prevent misuse, and keep our store secure
- Comply with legal and regulatory requirements
Sharing of Information
We do not sell your personal information. We may share information only with trusted partners who help us operate our business, such as:
- Shopify (e-commerce platform)
- Payment processors and banks
- Courier and logistics partners for delivery
- Email, SMS, WhatsApp, analytics, advertising, and customer-support tools
- Professional advisors or authorities when required by law
These partners are expected to use your information only to provide services to us and to protect it appropriately.
Cookies & Tracking
Our website uses cookies and similar technologies to:
- Keep your cart and checkout working correctly
- Remember preferences
- Understand how visitors use our site
- Measure and improve marketing campaigns
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, including cart and checkout.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Payment transactions are processed through secure third-party payment providers.
Please note that no method of transmission over the internet is completely secure. We encourage you to protect your account credentials and avoid sharing sensitive details on unsecured channels.
Data Retention
We retain personal information for as long as needed to fulfil the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, and dispute resolution. When information is no longer required, we take steps to delete or anonymise it where reasonably possible.
Your Choices & Rights
Depending on applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of certain information
- Withdraw consent for marketing communications
To make a request, contact us using the details below. We may need to verify your identity before fulfilling the request.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised effective date. Continued use of our website after updates means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact Swar Mantra Jewellery:
- WhatsApp / Call: +91 9722680566
- Website: Contact Us page